Return Policy

*** ALL RETURNS REQUIRE PRIOR APPROVAL! ***

Because of the intimate nature of the items we sell, we are limited to the items we are able to accept as returns.  This is for the health, safety and peace of mind of our customers.

ONCE APPROVED & YOU HAVE APPROVAL CODE – ALL RETURNS MUST BE SENT TO:

SENSUAL SECRETS, INC
PO BOX 1159
LAKELAND, FL 33802

WHAT IF IT DOESN’T FIT OR ORDERED THE WRONG SIZE?

Email us within 48 hours (sensualsecretsusa@gmail.com) of receiving your order and let us know.  Please ensure your order is returned to us within 14 days of initial return contact.

Returns MUST meet the following criteria:
  • MUST be in original packaging.
  • All tags MUST be attached to the original garment.
  • No odors and/or stains.
  • No Stains - self explanatory

WE RESERVE THE RIGHT TO REFUSE ANY RETURN THAT DOES NOT COMPLY WITH THE ABOVE GUIDELINES!

If return is approved - we can exchange the item or issue a store credit for the full amount less shipping/discounts. Store credit is valid 90 days from date of return. 

WHAT IF MY ITEM IS DAMAGED?

All of our products are thoroughly inspected, but we understand that some items may slip by. Therefore, contact us within 48 hours (sensualsecretsusa@gmail.com) of receiving your order and let us know.  Please ensure your order is returned to us within 14 days of initial return contact.

 BUYER IS RESPONSIBLE FOR RETURN SHIPPING CHARGES. 

WHAT ITEMS ARE NOT RETURNABLE?

  • 1. All intimate Underwear items sold separately (not part of a set) are NOT returnable. This includes all panties, briefs, thongs, anything that touches the most intimate body areas. 
  • 2. Hosiery / Body stockings are not returnable, under any circumstances. Please be certain of your size when ordering.
  • 3. Toys are non-returnable unless there is a manufacturer defect. This includes, but is not limited to:
      • Vibrators And Dildos
      • Douche/Enema Kits
      • Anal Toys, Beads And Plugs
      • Cock And Ball Devices, Cock Rings And Cock Sleeves
      • Gags And Ropes
    *We will make no exceptions to this policy in compliance with consumer hygiene protection laws.

    If you’re not sure about an item or policy, please ask before ordering.